Rudolf Jzs
map-marker Columbus, Ohio

Haven't recived product yet

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I've received my package it was delayed a day after it was supposed to be delivered I'm very satisfied with my purchase
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Ardell Nwf
map-marker El Segundo, California

Sending spam emails with random addresses.

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ShopHQ - Sending spam emails with random addresses.
This tactic is exactly like spam and scammers. I've unsubscribed and marked them as spam and they keep coming back with different random emails addresses. Advice: Shop with them but do not give them your main email address.
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User's recommendation: Shop with them but don't give them your main email address.

Resolved
Nikolaus Hmw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Tracking of late order

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Updated by user Mar 16, 2024

Company fixed the issue and I have been provided with apology. Refund offered if package never showed up but it finally did.

Original review Feb 15, 2024
They couldn't track it either so they said that I could put in a claim. That they would email me and I could use it to proceed with a claim so that I could get a refund but it would take time. They said that if the package shows up to give them a call.
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Pros:
  • Sometimes good deals
Cons:
  • High shipping

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Newbury Park, California

They said they would give me 30% off an item if I open a credit card I did. But they said they didn’t have the authority to take that much off. I have been calling every day but it’s the same story. I

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ShopHQ - They said they would give me 30% off an item if I open a credit card I did. But they...
I wouldnt have opened a credit card if I known they wouldnt give me the 30% off. Thats false advertising and wrong to the customer. since the company has been changed over they do things much more sloppy. Im not impressed. and not shopping there anymore.
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User's recommendation: Don’t expect they will do what the say.

Anonymous
map-marker New York, New York

Beware Shop HQ Host lie & mislead GOLD PRICES

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ShopHQ - Beware Shop HQ Host lie & mislead GOLD PRICES
ShopHQ - Beware Shop HQ Host lie & mislead GOLD PRICES - Image 2
Dec 25 2023 Gold price are $62.91 per gram for 22kt pure gold $55.99 for 21kt pure gol $51.21 for 18kt pure gold $39.50 for 14kt pure gold Theres 64 grams in 1 once gold 1 once of gold rate today is: $2,036.64. Shop HQ references the cost of 1 once of Gold when selling their jewelry,Beware not the Gram rate since the gold they sell is very low weight in grams. BEWARE DO YOUR HOMEWORK WHEN BUYING GOLD FROM SHOP HQ!!!
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User's recommendation: Beware of true Gold price per Gram not Once

Richard N Bpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Van Nuys, California

Damaged watch and case , requested replacement did not want credit back to my card

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I had order a watch and paid for with my CC. When the watch arrived it was sent in a plastic watch box and placed in a single layer shipping envelope.The item arrived with the watch box broken in 4 place, the watch strip was not connected to watch and pin was missing.

I received a return label and sent watch back requesting a replacement. I saw the item had been delivered. I emailed their department again stating I wanted a replacement of the same watch. Today, I called three times to their CS department.

First time the wait was 260 minutes. The second time I was to have a call back in 39 minutes, after 3 hours I called back and again was told someone would call me back in 49 minutes it is now 6 hours and no call back. I just received notice that they were crediting by to my CC. They never acknowledged my request for replacement.

In fact they tried to charge my CC a second time before they credited it.

I will never recommend this company to anyone. I will be filing a letter with the FTC about their failure.

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User's recommendation: Never purchase from them

Jade K Vtx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paying for a watch I retured!

I returned a watch thru us mail 3 days after I recieved it, they have no clue where that watch is and I'm still making payments on a watch that I don't have! Bought many watches fron shop hq bur never ever will again!
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Loss:
$95
Cons:
  • Are a con

Preferred solution: Full refund

User's recommendation: Don't trust this company!

Andrea M Iiz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Poor customer service

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Shop HQ supposedly delivered 2 tracksuits to my address without any proof. They supposedly did an investigation with no proof and then charged me over a $100 for product I never received.

All customer service repeatedly says I am sorry. Well this customer is sorry that I signed up with shop HQ I knew a second rate shopping channel might not be a good idea, but there were some items of interest. I had no choice but to pay the balance and immediately closed my account. Customers be aware your past history with them means nothing.

I have never disputed anything but was made to feel like I stole 2 cheap tracksuits. *** you shop HQ karma is a *** one day you will be out of Business for poor customer service

View full review
Loss:
$104
Pros:
  • Unknown
Cons:
  • Customer service is the worst

Preferred solution: Full refund

User's recommendation: Be aware that they won’t help you

1 comment
Guest

Please reach out to us at socialteam@***.com with the order number of the missing items so we can look into this issue further.

Valerie F Xkn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville, Kentucky

On hold

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It told me 6min and have been on hold over an hour this is my second time calling on this phone so I called on a different phone it said 13 mins been on hold with that phone now for 45 mins
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User's recommendation: Don’t buy anything from them if you have to speak to customer service

Jakelyn Bya

Low class shopping net work

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As I was flipping channels tonight, I stopped on the shop HQ only to see them showing the same photo numerous times of a full on bare *** They are such a low class company that their resorting to *** to try to get sales. There was no reason to show those photos as a classy shopping net work would have shown other parts of the body not a BUTT CRACK! Seriously!!! You people are much lower class than I had ever thought before, and I will never be purchasing anything again. Its no wonder youre going out of business.
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Cons:
  • Cheap and unethical practices

Preferred solution: They should not be showing *** on the television

User's recommendation: I wouldn’t do business with them at all

Resolved
Jaydee Guw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jersey City, New Jersey

Resolved: Cancelled my paid in full order with no communication

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ShopHQ - Cancelled my paid in full order with no communication
Updated by user Sep 29, 2023

Company fixed the issue and I have been provided with apology. I had to call and harass them daily to refund me the monies for the item they canceled without notification

Original review Sep 21, 2023
I placed an order Paid it in full Called in because my shipping address was changed and was informed my order was canceled The customer service representative didn't know why it was canceled but told me to check my "spam" folder that's where I would find the communication regarding the cancellation.
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User's recommendation: Stay aware of your orders

Faduma Bxp
map-marker Seattle, Washington

HQ tv sales network

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Customer services will not let me talk to a supervisor about an item that I need to return. They want me to go to the manufacturer instead of them even though they advertise they will take anything back within 30 days.

I'm livid! You really careful about these guys if you're buying something expensive. I've just lost over $300 because they won't even discuss taking it back and the manufacturer thinks they're crazy and says that they're supposed to. They can be really slippery and avoid calls.

It's a $300 upright walker reg $800 that I can't use because my disabled shoulders won't work in that position. I called the 1st day for needed refund paperwork so it was right away Nobody wants it back, HQ gave me disrespectful bad service.

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User's recommendation: Reconsider purchases if they don't mail items from their shipment warehouses because they won't keep any return or refund guarantee

tam-me

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hazel Green, Alabama

To warn others

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do not shop at shophq. very shady practices with credit cards. never use subscription service! I was charged for a cancelled subscription order that had not been packaged or shipped. I tried to cancel via online chat (who rudely told me that they would not help and ended chat abruptly), via telephone twice with two "customer service reps" and no assistance. I enjoyed wasting hours during christmas week with scammers telling me they could not assist a customer. also, really happy about an unexpected charge on my card during christmas week.
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User's recommendation: run, don't walk, run from shophq.

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Mar 7, 2022

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David Afremov
David Afremov

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Anonymous
map-marker West Jefferson, North Carolina

Trying to get order location about shy and delivery dates and time. Phone service through a computed not an exceptable representative in my opinion.

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Never received an email regarding order confirmation or shipping date for purchase. Still no news about remaining order only one item has arrived. Also why cant you ship to a P.O. Box. In small town America many of us use the Post Office. We may not trust home delivery as we are out and about. The Post Office is a safe way to not worry about theft of merchandise.
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User's recommendation: You need to follow up quickly regarding your order.

Maneno B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dar es salaam

ShopHQ - Dar es salaam
ShopHQ - Dar es salaam - Image 2
Nahitaji acsess ya kuwezesha airtel money niwe nawezesha mawakala tanzania naombeni acses tu niwe muwezeshaji
View full review
Loss:
$5000

Preferred solution: Full refund

User's recommendation: Chamanzi

Bradly Saw
map-marker Newnan, Georgia

I ordered a 14k gold bracelets in Sep 23, received the item and wore it less than 30 days. Two links on the bracelet became bent. This is supposed to be 14k. I called and received a return label

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returned bracelet. I then was told the item was over 30 days in which I had received the item. And could not send it back to Shop Hq. No matter the item had two bend links. After researching I see this Company had complaints and is now under bankruptcy.
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User's recommendation: Don’t shop there this company should be closed.

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