ShopHQ
ShopHQ Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ShopHQ has 1.9 star rating based on 162 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend ShopHQ to a friend or colleague.
- Rating Distribution
Pros: Sometimes good deals, Been a loyal customer for many many years, Do have good prices at times.
Cons: Bad customer sevice, Customer service is the worst, Recent process totally mishandled.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ShopHQ has 1.9 star rating based on 162 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend ShopHQ to a friend or colleague.
- Rating Distribution
Pros: Sometimes good deals, Been a loyal customer for many many years, Do have good prices at times.
Cons: Bad customer sevice, Customer service is the worst, Recent process totally mishandled.Recent recommendations regarding this business are as follows: "Shop with them but don't give them your main email address.", "Don't trust this company!", "Don’t expect they will do what the say.", "Don’t buy anything from them if you have to speak to customer service", "Never purchase from them".
Most users ask ShopHQ for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Haven't recived product yet
Sending spam emails with random addresses.
User's recommendation: Shop with them but don't give them your main email address.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Tracking of late order
Company fixed the issue and I have been provided with apology. Refund offered if package never showed up but it finally did.
- Sometimes good deals
- High shipping
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Newbury Park, CaliforniaThey said they would give me 30% off an item if I open a credit card I did. But they said they didn’t have the authority to take that much off. I have been calling every day but it’s the same story. I
User's recommendation: Don’t expect they will do what the say.
Beware Shop HQ Host lie & mislead GOLD PRICES
User's recommendation: Beware of true Gold price per Gram not Once
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Van Nuys, CaliforniaDamaged watch and case , requested replacement did not want credit back to my card
I had order a watch and paid for with my CC. When the watch arrived it was sent in a plastic watch box and placed in a single layer shipping envelope.The item arrived with the watch box broken in 4 place, the watch strip was not connected to watch and pin was missing.
I received a return label and sent watch back requesting a replacement. I saw the item had been delivered. I emailed their department again stating I wanted a replacement of the same watch. Today, I called three times to their CS department.
First time the wait was 260 minutes. The second time I was to have a call back in 39 minutes, after 3 hours I called back and again was told someone would call me back in 49 minutes it is now 6 hours and no call back. I just received notice that they were crediting by to my CC. They never acknowledged my request for replacement.
In fact they tried to charge my CC a second time before they credited it.
I will never recommend this company to anyone. I will be filing a letter with the FTC about their failure.
User's recommendation: Never purchase from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaying for a watch I retured!
- Are a con
Preferred solution: Full refund
User's recommendation: Don't trust this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkPoor customer service
Shop HQ supposedly delivered 2 tracksuits to my address without any proof. They supposedly did an investigation with no proof and then charged me over a $100 for product I never received.
All customer service repeatedly says I am sorry. Well this customer is sorry that I signed up with shop HQ I knew a second rate shopping channel might not be a good idea, but there were some items of interest. I had no choice but to pay the balance and immediately closed my account. Customers be aware your past history with them means nothing.
I have never disputed anything but was made to feel like I stole 2 cheap tracksuits. *** you shop HQ karma is a *** one day you will be out of Business for poor customer service
- Unknown
- Customer service is the worst
Preferred solution: Full refund
User's recommendation: Be aware that they won’t help you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Louisville, KentuckyOn hold
User's recommendation: Don’t buy anything from them if you have to speak to customer service
Low class shopping net work
- Cheap and unethical practices
Preferred solution: They should not be showing *** on the television
User's recommendation: I wouldn’t do business with them at all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jersey City, New JerseyResolved: Cancelled my paid in full order with no communication
Company fixed the issue and I have been provided with apology. I had to call and harass them daily to refund me the monies for the item they canceled without notification
User's recommendation: Stay aware of your orders
HQ tv sales network
Customer services will not let me talk to a supervisor about an item that I need to return. They want me to go to the manufacturer instead of them even though they advertise they will take anything back within 30 days.
I'm livid! You really careful about these guys if you're buying something expensive. I've just lost over $300 because they won't even discuss taking it back and the manufacturer thinks they're crazy and says that they're supposed to. They can be really slippery and avoid calls.
It's a $300 upright walker reg $800 that I can't use because my disabled shoulders won't work in that position. I called the 1st day for needed refund paperwork so it was right away Nobody wants it back, HQ gave me disrespectful bad service.
User's recommendation: Reconsider purchases if they don't mail items from their shipment warehouses because they won't keep any return or refund guarantee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hazel Green, AlabamaTo warn others
User's recommendation: run, don't walk, run from shophq.
E-commerce Talks
Trying to get order location about shy and delivery dates and time. Phone service through a computed not an exceptable representative in my opinion.
User's recommendation: You need to follow up quickly regarding your order.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDar es salaam
Preferred solution: Full refund
User's recommendation: Chamanzi
I ordered a 14k gold bracelets in Sep 23, received the item and wore it less than 30 days. Two links on the bracelet became bent. This is supposed to be 14k. I called and received a return label
User's recommendation: Don’t shop there this company should be closed.
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